The outcome

Answer authorized users from current source material without unsupported claims or cross-team leakage.

Step by step

A workflow you can repeat.

  1. 01

    Define users, team, questions, source owners, data classes, document permissions, freshness, answer and citation rules, model and embedding choices, retention, and evaluation thresholds.

  2. 02

    Create an isolated knowledge base, ingest minimal approved documents, inspect parsed text and images, and record source, owner, rights, version, audience, and expiry metadata.

  3. 03

    Tune chunking and retrieval on labeled questions, add reranking only when measured, require cited evidence and abstention, and keep history and context within explicit limits.

  4. 04

    Test correct, ambiguous, no-answer, stale, conflicting, multilingual, permission-boundary, prompt-injection, poisoned-document, malformed-file, deletion, and provider-failure cases.

  5. 05

    Publish to a limited audience, monitor retrieval and feedback, reindex reviewed changes, audit team access, and support source correction, expiry, export, deletion, and incident response.

Working standard

What good use looks like.

  • Inspect parsed documents before indexing.
  • Require citations or abstention.
  • Test retrieval prompt injection.

Official references

Check the current product documentation.