The outcome

Run a narrow voice workflow that users can understand, interrupt, correct, and exit without unauthorized consequences.

Step by step

A workflow you can repeat.

  1. 01

    Define caller eligibility, purpose, disclosure, consent, languages, supported intents, identity verification, recording, retention, accessibility, tool permissions, and human escalation.

  2. 02

    Prototype with synthetic data and a simple pipeline, state that the caller is speaking with AI, keep credentials server-side, and make tools read-only or sandboxed.

  3. 03

    Tune turn detection and interruption without hiding latency, and require spoken confirmation plus backend authorization before any write, purchase, disclosure, or transfer.

  4. 04

    Test accents, noise, silence, crosstalk, barge-in, prompt injection, hallucination, unsafe requests, disconnection, tool timeout, repeated actions, and failed handoff.

  5. 05

    Canary with monitored low-risk traffic, provide mute, stop, correction, and human options, preserve approved audit metadata, and review complaints and failures before expansion.

Working standard

What good use looks like.

  • Disclose AI at the start.
  • Confirm every consequential action.
  • Keep human handoff always reachable.

Official references

Check the current product documentation.