The outcome

Handle inbound or outbound calls without silent recording, uncontrolled dialing, identity abuse, or irreversible tool execution.

Step by step

A workflow you can repeat.

  1. 01

    Document allowed numbers, regions, hours, consent law, caller ID, disclosure script, recording policy, opt-out, rate, budget, abuse limits, and escalation ownership.

  2. 02

    Separate SIP, LiveKit, and model secrets, authenticate dispatch, allowlist destinations, cap concurrent calls and duration, and prevent user speech from changing system routing or tool policy.

  3. 03

    Instrument connection, audio, transcription, turn, model, synthesis, tool, transfer, cost, and disconnect events while redacting sensitive content and setting explicit retention.

  4. 04

    Rehearse voicemail, answering machines, wrong parties, emergency language, fraud, harassment, payment data, provider outage, audio loss, duplicate dialing, and warm-transfer failure.

  5. 05

    Launch behind a kill switch and human supervisor, sample calls only with proper notice, reconcile dial and tool logs, block abuse quickly, and expand regions or actions only after review.

Working standard

What good use looks like.

  • Allowlist destinations and cap concurrency.
  • Separate routing from conversation text.
  • Maintain a human kill switch.

Official references

Check the current product documentation.