The outcome

Use AI where uncertainty is acceptable without letting it silently control the whole process.

Step by step

A workflow you can repeat.

  1. 01

    Define the AI step’s input, output schema, allowed uncertainty, and prohibited decisions.

  2. 02

    Select the model provider and credential boundary approved for the data.

  3. 03

    Constrain the prompt and validate the response structure before downstream use.

  4. 04

    Route low-confidence, invalid, or sensitive cases to a person.

  5. 05

    Evaluate saved examples and monitor quality, cost, latency, and model changes.

Working standard

What good use looks like.

  • Do not hide uncertainty.
  • Validate before taking action.
  • Keep a non-AI fallback.

Official references

Check the current product documentation.